These Terms & Conditions apply to all orders placed via www.elevaru.com, operated by:
Zyntra BI Solutions FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial Zone – Free Zone
Ras Al Khaimah, United Arab Emirates (UAE)
📧 support@elevaru.com
By placing an order on our website, you agree to these Terms & Conditions in their version valid at the time of purchase.
1. Scope
These Terms apply to all purchases made through our online store. Any deviating terms proposed by the customer shall not apply unless expressly agreed in writing.
2. Our Role
Zyntra BI Solutions FZ-LLC operates this website and manages order processing, payments, customer service and logistics coordination.
Products are sourced from selected manufacturing and fulfilment partners and shipped directly to customers.
This allows us to offer competitive pricing, free worldwide shipping and efficient delivery.
Your contractual rights remain fully protected under applicable consumer laws.
3. Contract Formation
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Product listings on our website do not constitute a legally binding offer.
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By clicking “Buy now”, you submit a binding purchase offer.
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Order confirmation emails are acknowledgements only.
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A contract is concluded once the order is confirmed or dispatched.
4. Prices & Payment
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All prices shown are final prices and include applicable taxes where required by law.
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Free worldwide shipping is included unless stated otherwise.
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Available payment methods include:
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Credit & debit cards (Visa, Mastercard, etc.)
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PayPal
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Apple Pay, Google Pay, Shop Pay
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Other methods supported by Shopify Payments
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Payments are charged immediately upon order completion.
5. Shipping & Delivery
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Orders are shipped via trusted international carriers.
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Estimated delivery times:
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UK: 3–5 working days
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Europe: 4–6 working days
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USA: 6–9 working days
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Rest of the world: 7–12 working days
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Delivery times include processing (1–2 working days).
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Delays caused by customs, force majeure or carriers do not give rise to compensation claims.
6. Free Worldwide Shipping
We proudly offer free worldwide shipping on all orders, with tracking and insured delivery.
No minimum order value. No hidden fees.
7. Retention of Title
Goods remain the property of the supplier until full payment has been received.
8. 30-Day Returns Policy
We offer a 30-day return policy, starting from the day you receive your order.
To be eligible:
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Items must be unused and in original condition
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Original packaging should be intact
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Returns must be requested via email before sending
9. Right of Withdrawal (EU Consumers)
EU consumers have a statutory 14-day right of withdrawal, in accordance with EU consumer law.
Details are provided in the Withdrawal Policy below.
10. Refunds
Approved refunds will be issued within 14 days of receiving the returned item or proof of return.
Refunds are made using the original payment method.
We reserve the right to withhold refunds until goods are returned or shipping proof is provided.
11. Exclusions
The right of withdrawal does not apply to:
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Personalised or custom-made products
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Hygiene or health products once opened
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Digital content once access has begun with consent
12. Liability
We are liable for damages only in cases of intent or gross negligence.
No liability is assumed for:
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Delays caused by carriers or customs
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Improper use of products
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Manufacturer-related defects beyond legal obligations
13. Intellectual Property
All website content is protected by copyright.
Any unauthorised use is prohibited.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates.
Mandatory consumer protection laws of your country remain unaffected.
Jurisdiction: Ras Al Khaimah, UAE, unless consumer protection laws provide otherwise.
15. Final Provisions
If any provision is found invalid, the remaining provisions remain unaffected.
Updated Terms take effect upon publication on the website.