Frequently Asked Questions
How long does shipping take?
Depending on order volume, delivery usually takes 5–7 business days . As soon as your package is on its way, you will receive a shipping confirmation with tracking information.
Can I return the order?
Yes, you have a 30-day return policy .
Please note: For hygiene reasons, we cannot accept used or soiled cushions back.
What size is right for my dog/cat?
You can find the size information clearly in each product description . If you are unsure, our support team will be happy to help.
DO I NEED A CANVAS OR WILL IT WORK ON ANY WALL?
The projector works on any bright, smooth surface. A screen improves the sharpness – but it's not essential.
CAN I WATCH NETFLIX, DISNEY+ & CO. WITH THIS?
Yes! You can use all streaming services via HDMI, Fire TV Stick, laptop, console or smartphone.
Return policy
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution together with you.
Shipment
We strive to ship your order as quickly as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.
Production
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure that our products are of high quality and fairly priced.
HOW BIG CAN THE PICTURE BE?
From 30 to approximately 120 inches (0.8–3 m). It works best at a distance of 1.5–2.5 m from the wall.
IS THE PROJECTOR LOUD?
No, the fan is very quiet (under 30 dB) and is hardly noticeable by music or movie sound.
CAN I USE THE PROJECTOR OUTDOORS?
Yes – on the patio, balcony or in the garden. All you need is a dark background and a power source/power bank.
HOW DO I CONNECT THE PROJECTOR?
Simply via HDMI, USB, AirPlay, Miracast or Bluetooth – depending on the device.
How can I contact support?
You can write to us anytime using the contact form . We will try to reply as quickly as possible.